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Terms and Conditions


The website is owned and operated by: Phoebe Gilbert, 362 Sharrow Lane, Sheffield, S11 8AU.


When you visit or send an email to a Cwtchy Care, you are communicating electronically and therefore you consent to receive communications from Cwtchy Care electronically. Cwtchy Care will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications provided to you electronically by Cwtchy Care satisfy any legal requirement that such communications be in writing. 


All content included on this website, such as graphics, product designs, logos, illustrations, button icons and images, is the property of Cwtchy Care or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Cwtchy Care.


Cwtchy Care grants you limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Cwtchy Care. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express consent of Cwtchy Care. You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Cwtchy Care without express written consent. Any unauthorised use terminates the permission or license granted by Cwtchy Care. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the homepage of Cwtchy Care so long as the link does not portray Cwtchy Care, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use the Cwtchy Care logo or other proprietary graphic or trademark as part of the link without express written consent. Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cwtchy Care or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. 



You can use the Cwtchy Care website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. Shipping costs will be shown prior to your placing your order. You will be required to pay for the good in full at the time of ordering. Cwtchy Care uses secure payment facilities for online purchases. You can pay for your order by the payment methods described below. Promotional prices only apply during the period stated. All prices quoted on the Cwtchy Care website are in UK pounds. Once your order is complete, you will be notified electronically of the dispatch date.



Cwtchy Care accepts Apple Pay, PayPal, Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Discover and American Express payments through Stripe. Secure payments can made from anywhere in the world through Stripe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. 



Cwtchy Care currently offers one UK shipping options: Standard. 

Cwtchy Care will dispatch products within 2-3 working days of the date of order unless there is an issue which you have been notified of by email. Delivery time after dispatch according to the Hermes website is currently 1-5 working days. These times should be used as a guide only. Very occasionally items go missing in the post. If a product has not been received within 15 days of shipping, you can contact Cwtchy Care for a refund or a replacement product.



Cwtchy Care attempts make all product listing as accurate as possible. If a product offered by Cwtchy Care is not as described, a resolution will be reached once the product is return in unused condition.



This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cwtchy Care disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cwtchy Care does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cwtchy Care does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Cwtchy Care shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cwtchy Care has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.



In the event that a Cwtchy Care product is mistakenly listed at an incorrect price, Cwtchy Care reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cwtchy Care reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cwtchy Care shall issue a credit to your credit card account in the amount of the incorrect price.



By visiting, you agree that the laws of England and Wales, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Cwtchy Care or its associates.